Most orders are prepared within 2 to 5 business days. Handmade or limited pieces may take a little longer when additional finishing or inspection is needed.
FAQS / ORDERS / COLLECTOR CARE
Answers before the ritual begins.
Find the essential details about Castlic orders, shipping, handmade objects, care, and support before choosing your next relic.
Contact us as soon as possible with your order number. If the order has not entered fulfillment, we will do our best to update the shipping details or item selection.
Castlic is positioned for U.S. collectors first. Available shipping options and delivery estimates are shown during checkout based on the destination address.
Yes. Once your order ships, tracking information will be sent to the email address used at checkout.
Many Castlic pieces involve hands-on assembly, styling, inspection, and finishing. Small variations can appear, which is part of the character of collectible handmade objects.
Keep the piece dry, avoid harsh chemicals, and store it away from heavy impact or rough surfaces. For display, choose a clean, dry area away from direct moisture.
Please contact us with your order number and clear photos of the packaging and item. We will review the issue and help with the next step.
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Send the question into the dark.
For order details, product care, or collector requests, contact Castlic directly and include your order number when relevant.