Shipping policy
US Cross-Border Logistics & Shipping Policy
This policy applies to all cross-border orders delivered to the United States. It covers the full order process, including order processing, production, carrier pickup, domestic delivery, after-sales refund rules, delivery restrictions, and exception handling. All orders are processed in strict compliance with U.S. customs and cross-border logistics regulations to protect the legitimate rights and interests of both buyers and sellers.
1. Order Production & Carrier Pickup Timeline
After your order is successfully placed and paid, our system will confirm your order information immediately, and our team will start verification and production arrangements. All standard orders will be finished within 2 calendar days (excluding weekends and U.S. official holidays). After quality inspection, your package will be handed over to our official cross-border logistics provider for pickup. We do not delay pickup without valid reasons, and you can check real-time order status updates at any time.
2. U.S. Domestic Delivery Time Standard
All delivery timeframes are calculated based on U.S. business days (excluding weekends and U.S. federal holidays), excluding delays caused by customs inspection, force majeure, and logistics scheduling adjustments. After official carrier pickup and customs clearance, standard delivery to regular U.S. addresses takes approximately 7 business days. The maximum delivery lead time for all U.S. orders will not exceed 15 business days.
Temporary delays may occur due to routine U.S. customs inspections, logistics network adjustments, terminal warehouse backlogs, or other objective situations. Such delays do not constitute delivery breach, and we will update logistics tracking information in a timely manner.
3. Undeliverable Remote Areas & Islands
To avoid package loss, return, detention, and extra logistics costs, we do NOT deliver to any remote areas, offshore islands, and U.S. overseas territories. Restricted regions include but are not limited to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and other offshore U.S. territories and remote islands.
If you fill in an undeliverable address during checkout, we reserve the right to cancel your order or contact you to modify a valid delivery address. All losses and return fees caused by invalid restricted addresses shall be borne by the buyer.
4. Refund Rules After Logistics Pickup
Once the package is picked up by the logistics carrier and enters cross-border transportation and customs clearance procedures, irreversible costs including production fees, cross-border shipping fees, and customs handling fees will be incurred. No full refund will be provided after carrier pickup.
If you need to apply for a refund, order cancellation, or return after package pickup, you must contact our official customer service via designated channels: WhatsApp: +86 15358193367 or Official Email: FelixGreenia1314@outlook.com. Please provide your order number and detailed refund reason for verification. We will calculate the refund amount based on the current order progress and actual incurred costs. Partial refund will be processed after deducting production cost, international shipping fee, customs clearance fee, and operational loss fees. The final refund amount is subject to official verification and negotiation results.
We reserve the right to reject any refund application caused by unauthorized refusal of package signing, order abandonment, or unapproved package return.
Special Non-Returnable & Non-Refundable Clause: All blind box products and customized personalized products are not eligible for return, exchange, or refund. Due to the unique, random, and customized characteristics of such products, once production is completed, no after-sales return or refund request will be accepted for personal reasons.
5. U.S. Customs & Tax Compliance
In accordance with the latest 2026 U.S. Customs regulations, the previous duty-free exemption for packages under $800 has been canceled. All cross-border packages entering the United States must be declared truthfully and pay corresponding tariffs and taxes. We strictly implement 100% truthful and compliant customs declaration for all U.S. orders, with complete commercial invoices and declaration documents to cooperate with routine CBP inspections. No under-declaration, missing declaration, or false declaration will be conducted.
All tariffs and taxes shall be borne by the responsible party in accordance with official regulations. Buyers shall actively cooperate with customs clearance and tax payment procedures. Any package detention, return, or destruction caused by the buyer’s refusal to pay taxes or failure to cooperate with customs clearance shall be the buyer’s sole responsibility.
6. Logistics Exception Handling Rules
1. Delivery Delay: We are not liable for compensation for delays caused by force majeure factors including customs inspection, extreme weather, and logistics route adjustment. We will assist buyers in tracking logistics progress and consulting with carriers.
2. Package Loss & Damage: If package loss or damage occurs after carrier pickup, buyers must contact customer service within 48 hours after signing for the package and provide valid unboxing evidence. We will assist in claiming compensation from the logistics provider and issue corresponding compensation based on the final claim result.
3. Address Exception: All losses and return fees caused by incorrect delivery address, undeliverable address, or unsuccessful signature due to buyer’s reasons shall be borne by the buyer.
7. General Terms & Supplementary Notices
1. All production and delivery timeframes apply to standard orders only. Lead times for special orders and customized orders are subject to official customer service notification.
2. We reserve the right to update and optimize this logistics policy in accordance with the latest U.S. customs rules and cross-border industry adjustments. The updated policy will take effect immediately after public announcement without separate individual notification.
3. By placing an order, buyers confirm that they have fully read, understood, and agreed to all terms of this logistics policy. All after-sales disputes shall be handled in accordance with this official policy.
Official Customer Service Channels: WhatsApp: +86 15358193367 | Email: FelixGreenia1314@outlook.com